What information should I provide in case of equipment failure?

Equipment type

Alarm code and information

The condition of the device before the fault occurred

Troubleshoot the fault

Contact person

Photos or drawings of parts that illustrate the problem

Fengtu after-sales service hotline：

Mr. Huang:15376466673（Wechat same number）

Mr. Yin:13371078318（Wechat same number）

Mr. Yang:18053691791（Wechat same number）

Service time: 8:30-17:30

Integrated installation and commissioning

Fengtu will assemble and debug the machine before the equipment is shipped out, and perform performance tests according to the actual needs of customers. Before the equipment reaches its destination, Fengtu's customer service staff will carry out logistics tracking to ensure that the equipment is safely in place. During the installation of the equipment, Fengtu will arrange experienced technicians for video guidance, so that the customer's equipment can be quickly put into operation.

Remote problem diagnosis

Fengtu technicians can diagnose problems remotely and provide timely, effective support and professional technical advice to ensure that products are put into operation in a short period of time. As a comprehensive service provider of meteorological and hydrological equipment, we have been committed to providing customers with comprehensive support and services to ensure that each installed equipment can play a better performance and create greater value for customers.